Terms and refunds

What you are buying

A membership is a professional search service for a defined term, including a minimum number of introductions to people we have verified. Scope, term and minimum introductions for each tier are set out on our Membership page and confirmed in your written proposal.

What we do not promise

We do not and cannot guarantee a relationship, engagement or marriage. Those decisions belong to the people involved.

Fees and payment

• Your investment is set out in your written proposal and agreed in writing before any payment. GST and payment details to be confirmed.
• We charge no success fee.
• We take payment only through the official account named in your contract. We will never ask for payment by any other route.

If we fall short

If we have not delivered your minimum number of introductions by the end of your term, we will extend your term at no cost until we have.

Pausing

You may pause your search in writing: up to three months on Select, six months on Signature, and by agreement on Private. Your term pauses with you.

Refunds

To be confirmed with counsel. Our refund schedule will be fair, written in plain language and published here before we accept any payment.

Conduct

• Everyone we introduce must be truthful about who they are. Misrepresentation ends a membership.
• First meetings take place somewhere public. Treat the people you meet with respect.
• We may end a search, with a fair refund, if we see abuse, coercion or deception.

Dowry and discrimination

We will not facilitate dowry demands or pressure of any kind, and we decline requests that rest on discrimination. If either appears during a search, we will end our involvement.

Complaints

Write to hello@dilaire.com. A founder will respond personally. Grievances about personal data go to grievance@dilaire.com.